PlinkfoxSupport
Please include the game's name, your device model, and what happened. A screenshot helps a lot.
Common questions
I bought something but didn't get it
Open the game's Settings → Restore purchases. Make sure you're signed in with the same Google or Apple account you bought with. If it's still missing, email us with your order number (in the receipt from Google or Apple).
How do I remove ads?
Buy Remove ads in the game's Shop, or join VIP. Optional reward ads (for example "watch to double your coins") stay available, because you choose when to watch them.
How do I cancel a subscription?
- Android: Play Store → your profile → Payments & subscriptions → Subscriptions.
- iPhone: Settings → your name → Subscriptions.
Can I get a refund?
Refunds are handled by the store: request one through Google Play or Apple. We're happy to help if something went wrong.
I lost my progress
Progress is saved on your device, so it's lost if the game is uninstalled or its data is cleared. Paid items like Remove ads and subscriptions come back with Restore purchases.
Privacy choices and deleting data
Change your ad consent in the game's Settings → Privacy options (shown where required). To ask us to delete data, email us with the game's name and your device model. Our Privacy Policy explains what is collected.